Refund policy

Returns & Exchanges

At Szignature Designz, every piece is created and curated with exceptional care. Because many of our designs are made-to-order and customized, we uphold a thoughtful returns process that reflects the handcrafted nature of our collections.

Custom & Personalized Pieces

All custom, personalized, and made-to-order items are final sale.  Custom orders may be canceled within 24 hours of receipt of payment. After this period, production begins and the order can no longer be modified or canceled.

In-Stock Items

Exchanges for eligible in-stock merchandise must be requested within 7 days of confirmed delivery.

Items must be returned in their original, unused condition, with all original packaging and embellishments intact. Once your return is received and carefully inspected, you will be notified regarding approval.

Approved returns are eligible for exchange only. Refunds are not issued.

Shipping Fees

Shipping charges are non-refundable. Clients are responsible for return shipping costs unless an item arrives damaged or an error has occurred on our part.

Damages or Order Concerns

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery so we may promptly make it right. Supporting photos may be required to process your request.

Return Authorization

All returns must be approved prior to being sent back. Unauthorized returns will not be accepted.

With gratitude for your support and for allowing us to create something truly distinctive for you,
Szignature Designz — where every detail is designed to leave a lasting impression, because “It’s All About You!”

-          The Szignature Designz Team